Best Document360 Alternatives in 2024: Review and Comparison
Looking for an alternative to Document360? You've come to the right place.
Document360 is a self-service knowledge base software solution with public and private access. It allows organizations to conveniently organize their internal company knowledge and publish documentation for their customers within one platform.
But it's not without its drawbacks, and there are many reasons why you may be searching for a Document360 alternative:
Some users find Document360 to not be user-friendly enough (source)
The pricing model of Document360 makes it prohibitively expensive for some organizations and larger teams (source)
The content editing and collaboration experience could be improved (source)
The page load times can be quite slow (source)
Does that sound familiar? Then it might be time to switch — fortunately, there are many great Document360 alternatives to choose from.
Top 5 Document360 alternatives
To make your decision easier, we've put together a list of the best Document360 competitors and alternatives, based on real reviews.
Check out the list below and find the knowledge base software that best suits your needs.
1. Nuclino
Pricing: Free, advanced features starting from $6/user/month
Rating on Capterra: 4.7/5
If you are looking to replace Document360 as your internal knowledge sharing tool, public documentation site, or wiki software, Nuclino can be a great alternative. It's a perfect solution for building a more collaborative internal knowledge base for your team — and bringing all your work together in one place.
While in Document360, collaboration features are limited to simple comments, Nuclino is designed to be collaborative from the ground up. All content can be edited by multiple team members in real time without version conflicts. Every change is automatically preserved in the version history and previous versions can be easily restored if needed.
In case you are looking to build a more static knowledge base, you can also assign the read-only or comment-only roles to your users, preventing unwanted or accidental edits.
Performance is another notable strength of Nuclino. While some users report that Document360 tends to get sluggish when it accumulates a lot of content, in Nuclino, every interaction, from search to editing, is optimized for speed — no loading spinners or unnecessary waiting. The search is just as fast, allowing you to quickly retrieve the information you need.
Similar to the Ask Eddy feature of Document360, Nuclino comes with AI-powered search option called Ask Sidekick. Sidekick can instantly answer any question based on your team's content in Nuclino.
Sidekick can also help you generate ideas, create first drafts, improve your writing, summarize long documents, and more, streamlining your writing process. You can use it to generate all kinds of unique images too – 2D and 3D, abstract and photorealistic, detailed and simple.
Nuclino offers built-in visual collaboration and allows you to add an infinite collaborative canvas to any page. You can use it to create diagrams and flowcharts, brainstorm ideas using sticky notes, build moodboards, and much more.
You can also turn any Nuclino workspace into a public website, accessible to anyone on the web and discoverable via search engines. It's perfect for help centers, user documentation, changelogs, and much more.
It's worth noting that while Nuclino can be used exclusively as a knowledge sharing platform, it's a highly versatile tool that is capable of much more. It offers a variety of ways to structure and visualize your content, including a nested list, a Kanban board, a table, and a mindmap-style graph.
This makes Nuclino a great solution for many additional use cases, including project collaboration, sprint planning, asynchronous communication, and more. It works like a collective brain, allowing you to bring all your team's work together in one place and collaborate without the chaos of files and folders, context switching, or silos.
At the same time, Nuclino remains a remarkably lightweight and simple tool. Its interface is clean, intuitive, and distraction-free, with no clunky menus or complex settings. It requires minimal configuration and works out of the box, allowing anyone to quickly get started with the tool.
What users say about Nuclino:
"Great knowledge base for capturing information. We use Nuclino daily to make sure we're documenting everything — from sales playbooks to HR processes to specific data collection checklists. It's easy to use, update, comment, and share."
— Capterra review (read more reviews of Nuclino)
2. Confluence
Pricing: Free, advanced features starting from $5/user/month
Rating on Capterra: 4.4/5
Any list of Document360 competitors would be incomplete without Atlassian Confluence. It's one of the oldest knowledge base tools on the market. It's a great Document360 alternative for teams looking for a more powerful, feature-rich solution.
Confluence is a part of the Atlassian product suite and one of its core strengths lies in its tight integration with other Atlassian products, such as Jira and BitBucket. While Confluence can be used by any team, it was originally geared toward developers. Non-technical users may find some aspects of Confluence to be too over-engineered and complex, however, experienced software development teams may appreciate its flexibility and extensive feature count.
Learn more about how Confluence compares to Document360: Document360 vs Confluence.
Looking for more tools similar to Confluence? Check out this list of Confluence alternatives.
What users say about Confluence:
"We use Confluence for a knowledge base and it works very well. We put our software documentation in there as well. It is a great system with fantastic versioning and we never have any trouble with it. However, it can be really complex for the uninitiated."
3. Papyrs
Pricing: Free, advanced features starting from $89/month
Rating on Capterra: 5/5
Papyrs is a fairly general-purpose tool that can be used as a knowledge base, company intranet, user documentation platform, and more. While it's not as powerful and flexible as some of the other popular Document360 alternatives, Papyrs is more user-friendly.
Like Document360, Papyrs allows you to bring internal company knowledge and customer-facing documentation together within one platform. Its feature set covers everything you might need to set up your knowledge base, including a drag-and-drop page editor, powerful search, version history, user permissions, comments, and more.
Papyrs offers a tiered pricing model, similar to Document360. Its cheapest plan starts at $89 per month, making it a fairly expensive option if you are a small team.
What users say about Papyrs:
"Creating a wiki site was super easy with this intuitive program. Although for our needs some of the features are a bit too rich, the overall product is much more user-friendly than our last intranet site, and it's much more appealing to our company users as well."
4. SharePoint
If your organization is primarily powered by Microsoft products, SharePoint may be a Document360 alternative worth considering. Originally built to serve as an intranet portal, SharePoint is also a great solution for internal knowledge management. It's by far the most widely used tool on this list, adopted by 190 million people across 200,000 organizations.
SharePoint is significantly more powerful and customizable than Document360, though it's also considerably more complex. Make sure to invest enough time into training your team and be prepared to assign a dedicated administrator to maintain your SharePoint portal.
SharePoint comes for free with any Microsoft Office 365 subscription, making it a cost-effective option for any organization already using other Microsoft products.
Looking for more tools similar to SharePoint? Check out this list of SharePoint alternatives.
What users say about SharePoint:
"SharePoint is a great portal for collaboration on projects, content, and knowledge management. Its native compatibility with MS OneDrive and MS Office 365 allows for seamless document management and collaboration on documents. It has standard data structures such as lists, folders, pages that allow for quick setup, but also enough customization to match use cases."
5. Zendesk
While Zendesk is best known for its help desk and CRM software, its product ecosystem also includes an internal knowledge base known as Zendesk Guide. Internal knowledge sharing is not Zendesk's primary use case — it's more of an add-on to its core product. However, if you're mainly using Document360 to manage customer-facing documentation, Zendesk can be a decent substitute.
Zendesk allows you to build a fully custom external customer service knowledge base, complete with your company's unique branding. It's tightly integrated with Zendesk's help desk platform, allowing you to manage all your internal and external client interactions in one place.
What users say about Zendesk:
"I think Zendesk provides incredible power for cross-team collaboration within an organization and makes client-facing communication a breeze. Some of the functionality can seem a bit clunky or non-intuitive when learning the system, but with thorough training and time, these can be overcome."
Find the right Document360 alternative for you
Document360 is a great knowledge base tool — but there are many reasons why it may not be the best fit for your organization's needs. And while no single solution can be objectively declared the best Document360 alternative, you have many noteworthy tools to choose from.
The right solution for you depends entirely on your team's unique requirements and preferences. If you are looking to replace Document360 as your internal knowledge base and are looking for a modern and intuitive solution, Nuclino is a great option. If you require a powerful, feature-rich knowledge base tool, Confluence may be a good fit. Papyrs can be a decent alternative to Document360 for those who would prefer a tool with a flat pricing model. If your organization is already powered by Microsoft products, SharePoint is also worth considering. And Zendesk can be a valid substitute for those who primarily use Document360 as an external knowledge base.
We hope this list has made your evaluation process a little easier.
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